1、Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 1-4 (while some items may need 6-9 business days)business days and is NOT included in the overall "shipping time".
2、All packages have specific tracking information.
3、You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
4、Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
Shipment Upgrade Notice:
We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we've upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for US customers!
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on Dwebai. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review and get points rewarded.
Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
If any issue during the shipping time or after received the item, please feel free to firstname.lastname@example.org, our customer service representatives will offer you a satisfying solution.